Merry & Bright Frequently Asked Questions
Merry and Bright FAQs
Weather:
We’ve been soooo good this year we are expecting Santa to give us clear skies for all of December. That said, should we have to cancel due to weather we will contact all ticketholders to let them know. Refunds will be processed for any cancelled dates. Watch Facebook, Instagram, and/or our Website for updates. Please note that we do go ahead in rain or snow. We cancel only for dangerous weather or conditions (e.g., wind warnings, icy paths, blizzard, etc.)
Tickets:
How do I purchase tickets? Tickets are available to purchase online only, starting November 25. Please visit our ticketing site at https://munbg.online.red61.ca/
Can I buy tickets at the door?
No, tickets must be purchased in advance.
Can I use coupons or passes?
Sorry! Garden admission passes, Season Passes, and Friends of the Garden memberships are not accepted for this annual fundraising event.
Can I return my tickets?
All sales are final. Tickets are non-refundable. If you can no longer attend, you may re-sell or gift your ticket(s) to someone else. Your name will remain on the ticket and on our back-up registration list.
Can I change nights?
All sales are final and exchanges are not possible. Please be sure of your dates and times before you make your purchase. You may re-sell or gift your ticket(s) to someone else. Your name will remain on the ticket and on our back-up registration list.
I purchased tickets for 5:00pm, what time should I arrive?
Tickets are sold over 5 time slots each night. These timeslots are in place to help control the flow of visitors, so that everyone can enjoy the experience without too much waiting and crowding. You can arrive at the Garden any time during your hour-long time slot. You do not need to leave at the end of your time slot. Except of course for the final slot, which ends at 8:00pm, the end of the event.
What is the schedule for the buses?
There are three shuttle buses on duty each night. The first one leaves the Marine Institute for the Garden at approximately 4:45pm. They then run on a continuous load-and-go basis until they get everyone back to their vehicles at the end of the event.
Should I have gotten a confirmation email with barcode tickets?
Yes! The system automatically sends an email to you upon completion of purchase. Please be sure you type your email address correctly, or this message will not reach you. If you have not seen this email, please check your junk/spam folders. If you still don’t see the email, please contact us at garden@mun.ca from the email account you used for your purchase.
I accidentally deleted my email with the tickets! Help!
No problem! You can log back in to the ticketing system to access your tickets at any time. We will also have a print-out on hand listing everyone who purchased tickets each night.
Pets, Pictures and Paths
Can I bring my pet?
Sorry, but no. Only registered service animals will be permitted entry. Please bring your animal’s papers with you.
Why do I have to stay on the paths?
Our collection of plants are rather special and many will be damaged or die if stepped on. In addition, their sharp labels could pose a safety risk to you if you go into the plant beds. These labels are hard to see in the dark – even more so if we have a blanket of snow!
Can I take my wedding pictures at Merry and Bright?
Sure! We can’t guarantee a special spot, but you are most welcome to take any special occasion picture on paths and open areas not planted, or, of course, our special ‘photo-op’ stations. No additional charges apply but do note that wedding/party/special occasion vehicles will not be permitted in the main parking lots.
Other Questions:
How accessible is the event?
The Festival is a winter walking experience and accessibility depends on the weather conditions. As an outdoor event, accessibility can be compromised by snow and ice. Visitors should be aware there are areas with steep grades where assistance is recommended for mobility aids, wheelchairs, and/or scooters.
How long did it take to string all those lights?
Good question! Our amazing team spends about 8 weeks hanging lights to show off the Garden at its winter best.
How many lights you ask?
A lot! We lost count but estimate we use approximately 125,000 LED lights to create this magical night time experience.
Can I buy hot chocolate?
You bet! There will be hot chocolate and yummy chocolate chip cookies available for purchase on site. These treats are provided and sold by our partner, the Postmaster’s Garden Cafe.
Can I shop for Christmas gifts?
Absolutely! Garden Gifts in the Field Centre will be open, with seasonal specials.
What nights are choirs scheduled?
We have the following choirs/nights scheduled, and we hope to be adding more as the event gets closer:
